Definitions of Terms

Online Store (https://bandasy.com/sl/, hereinafter referred to as "the online store"): refers to the online store accessible at https://bandasy.com/sl/, including its associated subdomains and server infrastructure, where customers can access the store’s offerings.

AMKG GROUP, trgovina in storitve, d.o.o. (hereinafter referred to as "the company"): is the developer and provider of the online store and the seller of related products and services listed on different parts of the online store.

General Terms and Conditions of the Online Store (https://bandasy.com/sl/, hereinafter referred to as "General Terms and Conditions"): These General Terms and Conditions govern the conclusion of remote contracts with consumers via the internet concerning the purchase of goods or services offered in the online store. In accordance with the Consumer Protection Act, the Electronic Commerce Market Act, and the Electronic Communications Act, as well as other relevant legal and regulatory acts, these terms constitute an information society service. The company is required to provide consumers with the information contained herein. The latest version of these General Terms and Conditions is permanently available at: https://bandasy.com/sl/pages/terms-conditions.

Online Store Offerings: Includes the offer of goods, goods with digital elements, digital content, and services provided by the company itself or through its partners to consumers for remote purchase. The offer available at the time of purchase represents the valid selection available to the consumer in the online store on that day and includes the main characteristics of the goods, content, or services as described.

Digital Content: Refers to data created or provided in digital form via the online store or its sections, forming part of the online store’s offerings. When purchasing digital content, it may be provided as a one-time download or as continuous access, depending on the descriptions and specifications provided in the online store’s offer.

Digital Service: A service that enables consumers to create, process, or store data in digital form or access such data. It may also refer to a service that allows for the exchange of data in digital form or any other form of interaction with such data uploaded or created by the consumer or other users.

Functionality: The ability of goods, digital content, or digital services to perform their intended functions.

Interoperability: The ability of goods, digital content, or digital services to operate with hardware or software different from what is usually used with such digital content or services of the same type.

Visitor of the Online Store (hereinafter referred to as "user" or "visitor"): A person who visits or navigates through the online store and its subpages.

Purchase: The conclusion of a remote contract for the purchase of selected products, services, or digital content through the submission of an online order at the listed price, with the descriptions and specifications available in the online store's offering, in accordance with the General Terms and Conditions applicable at the time of ordering.

Consumer: In accordance with the Consumer Protection Act, a consumer is a natural person who acquires or uses goods and services for purposes unrelated to their professional or business activity.

Buyer: A visitor or consumer who successfully completes a purchase in the online store. If the buyer does not meet the definition of a consumer (e.g., a legal entity making a purchase), the company is not obligated to provide them with the consumer guarantees granted by the Consumer Protection Act and the General Terms and Conditions. In such cases, the company reserves the right to inform the buyer after the order has been placed about which parts of the General Terms and Conditions apply to their transaction. The buyer can then decide whether to proceed with the order.

Product / Item / Goods: Any movable item offered in the online store, including its quantity, specifications, functionalities, and other characteristics listed in the corresponding product description.

Service: If a consumer purchases (i.e., orders) a service execution from the online store, the company undertakes to perform the specified service for the consumer in accordance with these General Terms and Conditions, within the stated timeframes, quantities, specifications, and in compliance with the characteristics outlined in the corresponding service description in the online store’s offering. The consumer pays the listed price for this service.

Serious Operational Outages: Outages that result in the inaccessibility of the online store and related subdomains or specific parts of the online store that provide continuous access to digital content or services, leading to extended downtime.

Consumer Protection Act: Refers to the Consumer Protection Act (ZVPot-1) (Official Gazette of the Republic of Slovenia, No. 130/22), including any subsequent amendments.

These General Terms and Conditions govern the offering and sale of products or services through the online store to consumers and are permanently available at the link https://bandasy.com/sl/pages/terms-conditions.

In the event of discrepancies or conflicting provisions between these General Terms and Conditions and other company documents, the provisions that are more specific to the subject matter shall apply (except in cases where the Consumer Protection Act requires the application of provisions that are more favorable to the consumer).

These General Terms and Conditions consequently constitute a sales contract between the company and the buyer, which the buyer concludes with the company regarding the selected products or services at the final step of the purchase, at the moment of purchase, when they click the button to purchase products or submit an order, which is marked as such in the final step of the purchase (as detailed in the section "Purchase Process in the Online Store and Technical Procedures for Contract Conclusion"). The buyer then receives an order confirmation at the entered email address (or at the email address associated with their registered user account when making a purchase as a registered user of the online store), unless the company applies the exception described in the chapter "Contract Cancellation by the Company."

Buyers are kindly requested to carefully read these provisions before making any purchase in the online store.

The buyer is always bound by the latest version of these General Terms and Conditions, which is valid at the time of purchase and has always been available at the link https://bandasy.com/sl/pages/terms-conditions.

Completed purchases will always be assessed in accordance with the General Terms and Conditions that were in effect at the time of each individual purchase.

If a competent court or other relevant authority determines that any provision of these General Terms and Conditions is void or otherwise unenforceable in relation to a specific remote purchase (i.e., the contractual relationship with the consumer who has entered into a contract with the company by making a purchase governed by these General Terms and Conditions), the remaining provisions shall remain in effect as far as possible.

No provision of these General Terms and Conditions creates a relationship of representation or partnership between the company and the visitor of the online store or the buyer.

These General Terms and Conditions do not regulate the protection of personal data or the use of cookies related to the online store, nor do they provide information pursuant to Article 13 of the General Data Protection Regulation (GDPR); these matters are defined in the General Information on Data Protection, available at: https://bandasy.com/pages/zasebnost

The text of these General Terms and Conditions and other legal documents of the online store, as well as its associated software and all databases (including their selection, arrangement, and composition) and all content, including all texts, graphics, logos, trademarks, images, audio, and video recordings, are the exclusive property of the company or its partners.

The licensing terms for the use of digital content and services offered in the online store, developed by the company or third parties, are specifically governed by the licensing conditions stated in each digital content or service or provided through dedicated links.

Any unauthorized reproduction, modification, distribution, transmission, republication, display, or execution of software or content from the online store is strictly prohibited.

Transfer of Copyright on Submitted Reviews and Ratings of Products by Users (Authors)

By submitting a review, rating, or recommendation, the user explicitly agrees to the terms of use of their review, rating, or recommendation and grants the company permission to publish part or all of the text across all electronic and other media for public communication.

This means that by submitting a review or description, every visitor (author) explicitly grants the company a free, exclusive, time-unlimited, and geographically unrestricted right to use the submitted content. This includes, in particular, the right to reproduce and electronically reproduce, the right to public display/performance, the right to exhibit, the right to distribute and market (under the company's or a third party's brand, through its own or third-party distribution channels), the right to adapt, modify, compile, dismantle, translate, develop, adjust, integrate, and install, applying both to physical and digital communication or distribution channels (e.g., for use on the website, advertising on the company's Facebook page, etc.).

The company may exercise these rights through its affiliated companies and contractual partners without the author’s additional consent. The author agrees that no further approval is needed for the modification or further use of their review or rating.

The author always retains all moral copyright rights regarding the submitted review or rating.

The author cannot claim any financial or other compensation from the company for the submitted review unless such compensation is explicitly required by law.

The company allows any registered user of the online store to write a review. Before publication, the company reviews all submitted reviews and does not publish those deemed offensive, inappropriate, or not beneficial to other users and visitors.

The company considers the following as offensive or inappropriate content:

Containing offensive, defamatory, discriminatory content, threats, or harassment of individuals, companies, or third parties.

• Including information about other websites or containing links to external websites.
• Unnecessarily disclosing personal data of third parties.
• Containing computer viruses, worms, or other potentially harmful links, programs, or files.

Additionally, the user guarantees that the submitted content does not:

• Contain false, inaccurate, or misleading information.
• Violate copyrights, trademarks, or other intellectual property rights of the company or any third party, or any trade secrets or privacy rights of third parties.

By submitting a review on the website, the user guarantees that they are:

• The sole author and owner of the copyright for the submitted content.
• Aware and agree that the submitted data will be stored for publication purposes and possible clarifications related to the review, as detailed in the personal data processing notice.

For technical reasons, it is not possible to modify the review after submission. If you wish to remove your comment, we will gladly accommodate your request upon submission to info@bandasy.com.

To visit and use the online store, the visitor requires their own communication device or equipment with appropriate hardware and software that enables data transmission, display, and exchange of information via the internet.

Visiting and using the online store are free of charge (except for the usual and predictable costs incurred by the visitor in using their communication device, such as electricity, internet connection, mobile data charges, etc.).

The responsibility for the proper operation, use, and protection of the visitor's own communication device or equipment (e.g., password security, email security for key purchase-related communications with the company, updating the browser and other software, etc.) lies with the visitor.

Despite the company’s continuous efforts to provide expected, safe, unrestricted, and proper access and operation of the online store, service disruptions and access issues beyond the company’s control may occur, for which the company assumes no responsibility.

Consequently, the company is not liable to visitors for any limited or discontinued availability of the online store or any potential consequences of service disruptions (except where explicitly specified in the section "Access to Digital Content or Services and Allowed and Serious Service Disruptions"). Visitors agree to this by visiting and using the online store.

In the event of online store outages, the company reserves the right to cancel all orders placed during partial or complete service downtime. In such cases, the company will always inform all visitors who have placed valid orders and will individually arrange for a refund or product delivery as soon as possible.

The company does not accept orders from individuals under the age of 15 or persons with limited or revoked legal capacity.

In compliance with the principle of minimizing collected personal data, the company does not require the entry of a buyer’s birth year to visit the online store or make a purchase, nor does it verify the age of visitors or buyers by other means.

Consequently, by visiting the online store, navigating through it, and placing an order, the visitor guarantees that they are older than the specified age limit and have full legal capacity or appropriate consent from their parent or guardian for the purchase they wish to make in the online store.

If the company subsequently determines that it is processing personal data of an individual who has not reached the above-specified age, the company reserves the right to cancel the unfulfilled order and delete the personal data of such an individual.

In carrying out its advertising and promotional activities, the company does not intentionally market products, services, or digital content from the online store in a way that includes elements that could cause physical, mental, or other harm to children, nor does it use elements that exploit or could exploit their trust or lack of experience.

The content of the online store is available to Slovenian consumers in the Slovenian language, and the company conducts its business in this language.

The company follows and implements the general principle of full and equal access for all consumers to the online store and strives to treat all consumers equally, regardless of their nationality or place of residence. A possible exception may arise in connection with specific sales conditions (e.g., licensing restrictions on purchasing digital content, objective reasons related to payment method availability, etc.) or regarding a limited selection of countries where the company delivers goods or provides services, as specifically defined in the relevant sections of these General Terms and Conditions.

If a visitor wishes to voluntarily access a different language version of the online store and such a version is validly published online, they can do so by changing the suffix of the online store’s URL in their browser from ".si" to the suffix of the desired language version or through another generally recognized and expected method (e.g., clicking on the icon of a foreign flag available in the relevant section of the online store).

The visitor is free to switch to any other available language version of the online store at their discretion and complete a purchase there.

Purchases made in connection with offers from other language versions of the online store will generally be assessed based on the general terms and conditions published on the respective language version, provided that the consumer is a resident of the respective country and the company has actively advertised its goods or services to them.

Changes in the functionality of the online store, the emergence of new legal requirements, or other justified reasons may necessitate changes to these General Terms and Conditions.

If these General Terms and Conditions are changed, the company will inform visitors or buyers through regular electronic communication channels or via a notification published in a timely manner on the online store or on its official social media profiles.

The publication of such a notice and the fact that the buyer places a new order after the changes to these General Terms and Conditions represent the buyer’s consent to the respective changes.

If the buyer does not agree with the changes to these General Terms and Conditions, they must notify the company no later than before placing their next order under the modified terms. In such cases, the company reserves the right to refuse business with such a buyer or withdraw from the concluded contract within a withdrawal period previously agreed upon with the buyer.

Only the General Terms and Conditions valid at the time of purchase will always be published on the subpage https://bandasy.com/sl/pages/terms-conditions of the online store.

The information provided in the section "Preliminary Information and Information Provided by the Company as an Information Society Service Provider" forms an integral part of the contract between the company and the buyer in the event of a purchase and may only be modified afterward (i.e., after the purchase) with the explicit consent of both the company and the buyer.

The company commits to permanently storing these General Terms and Conditions and their previous versions. Any buyer may request at any time that the company provide them with the General Terms and Conditions that were in effect at the time of their purchase, and the company will send them free of charge within a reasonable period on a durable medium.

In the above-mentioned case, the buyer can contact the company at any time by sending their request via the company’s official email address listed at the beginning of these General Terms and Conditions or by mailing a physical request to the following address:

AMKG GROUP, trgovina in storitve, d.o.o.

Koper, Dolinska cesta 60,

6000 Koper - Capodistria

Purchasing products in the online store can be done either as a registered or unregistered user.

A visitor can register a user account by submitting the required information on the login/registration subpage and confirming the registration request.

Upon receiving the data, the company will contact the visitor via an automated email sent to the provided email address, in which the visitor will confirm the successful completion of the registration process. Upon registration, the user is assigned a username and password, which they must enter correctly during registration.

By successfully registering, the visitor becomes a user of the online store. By registering a user account, the visitor confirms that they accept these or any future General Terms and Conditions of the online store, which will be published on this subpage at the time of placing an online order.

Responsibility of the Registered User

By successfully completing the user account registration, every registered user guarantees to the company:

• That they have provided accurate information when creating the user account.
• That they will use the online store for legal and fair business activities.
• That they will not violate the rights of the company or third parties when using the online store or entering data into the online store's fields.

Each registered user must protect their account password with due diligence, ensuring that their username and password do not fall into the possession or use of unauthorized persons.

A registered user may not transfer their password to a third party or allow third parties to use the online store for their own business or personal purposes.

Any damage or risks directly or indirectly associated with misuse, loss, or theft of the username or password are borne solely by the registered user.

For any misuse, loss, or theft of the username or password due to intentional or negligent actions of the registered user, which results in damage to the company or a third party that may subsequently file a claim against the company, the registered user is liable for damages under civil law regulations.

The visitor completes a purchase in the online store by using a communication device and following these steps:

Navigate to the online store through a browser on their device.

Search for and view products by clicking on product images, reading descriptions and specifications, checking stock availability, reviewing prices, and selecting the desired quantity by entering the amount or clicking the appropriate button.

Add products to the cart by clicking the cart icon or the "Add to Cart" button.

Continue shopping by browsing other products or reviewing all selected items in the cart by clicking the cart or shopping bag icon.

Click on the "Checkout" button to proceed with the next purchase steps, where the buyer enters their email address and delivery address, selects the delivery method, verifies all products and their quantities in the cart, checks the total price and shipping cost, chooses the payment method (e.g., credit card), and enters any discount codes, card details, cardholder name, expiration date, and security code. At this step, the visitor can also specify additional requests related to the order (e.g., delivery to another address, purchasing as a company, adding notes to the order).

If the user agrees with all terms in these General Terms and Conditions and wishes to complete the purchase, they click the "Pay Now" button, submitting the order.

By clicking "Pay Now" and upon receiving an order confirmation email, the order is placed, and a contract between the buyer and the company regarding the selected products is concluded, unless the company exercises its right to cancel the order as defined in the section "Contract Cancellation by the Company."

The order confirmation email includes a summary of the entire order, including the order number, order status, a list of purchased products, their quantities, prices, the total cost (including shipping fees, taxes, and any additional charges).

Upon order confirmation, the company may also inform the buyer via email about the expected delivery date. If this date differs from the one displayed in the online store at the time of purchase, the buyer has the right to cancel the order (without consequences), and the company will refund the payment (see the section "Right of Withdrawal Within 14 Days Without Stating a Reason").

If available at the time of purchase (depending on the selected delivery provider), the buyer may receive a separate email with a tracking code once the order has been shipped.

The company reserves the right to withdraw from a concluded contract with a justified reason, even after receiving and confirming the order, in the following cases:

There is an obvious error or significant mistake in the product description or price.

The buyer has knowingly provided false or incorrect information, particularly to bypass potential age restrictions on purchasing products or using the online store, or for any other misleading purpose.

The buyer is purchasing goods as a consumer, but in reality, they are a legal entity or an entity that does not meet the definition of a "consumer," or they are purchasing goods for resale.

The payment was declined or could not be processed, as indicated by the relevant payment service provider or payment method provider.

The company receives notification from a competent public authority or payment service provider regarding credit card fraud or any other fraud or criminal activity that necessitates contract or payment cancellation.

Based on previous interactions between the company and the buyer, there is a reasonable assumption that the buyer will abuse the right to return products, which is granted under the Consumer Protection Act.

The buyer, who is not a consumer but a legal entity, has entered or is undergoing bankruptcy or other liquidation proceedings that could hinder payment execution.

In such cases, the provisions of the section "Refunds to the Buyer in Case of Contract Cancellation" in these General Terms and Conditions will apply accordingly.

Before placing an order, the visitor is provided with a graphical interface that allows them to make immediate, simple, and effortless adjustments:

View and review the selected goods, services, digital content, digital services, or goods with digital elements added to the shopping cart.

View and review the description, price of goods, services, digital content, digital services, or goods with digital elements, as well as the total price of the entire shopping cart.

Change the selected quantity of individual goods, services, digital content, digital services, or goods with digital elements, with an automatic recalculation of the new price based on the updated quantity or a new total price for the order. This can also be done by entering a new quantity value in the corresponding input field on the cart subpage.

Remove goods, services, digital content, digital services, or goods with digital elements that the visitor does not wish to purchase, thereby reducing the total order amount. This can also be achieved by reducing the quantity in the input field on the cart subpage.

Before confirming the order, the visitor is provided with a graphical interface that allows them to make immediate, simple, and effortless adjustments:

Change the selected quantity of goods, services, digital content, digital services, or goods with digital elements.

Modify entered information (e.g., regarding delivery, notifications, etc.).

Change the selected payment method.

Review and confirm individual order changes.

At each step of the purchasing process, the visitor has the option to go back to the previous step (e.g., by clicking the "Back" button in the browser, selecting a new option from the dropdown menu, clicking on a section in the top menu, or clicking on the company’s logo).

All listed product prices are valid at the time of purchase and remain valid until a new price list is adopted (i.e., a general implementation of new prices in the online store) or until individual product prices are updated in the online store's offer.

The availability of products is valid while they are in stock or as long as they are listed in the online store’s offer and remain available until stock is depleted.

Prices in the online store are sales prices of the products and do not include delivery costs, which are displayed and applied when the visitor selects the delivery method or location during checkout. The corresponding delivery cost is added to the final purchase price upon selection, as further defined in the "Delivery" section of these General Terms and Conditions.

In the case of discounts and other promotions that affect the final price of an individual product, these will always be displayed in a way that allows users to distinguish between the original and discounted prices, except for promotional or discount codes, which are applied only when entered at the relevant checkout step.

A unit price for individual products is not displayed if it is the same as the product's listed sale price, if displaying it would not aid in price comparison, or if multiple products are sold in the same packaging due to their nature or intended purpose.

All prices in the online store are listed in euros (€).

Product prices include VAT, which is shown to the buyer at the final step of checkout.

Product prices are not adjusted based on automated decision-making.

Purchases in the online store can be made using the following payment methods, which are available for selection at the final step of checkout:

• Payment by bank card
• Payment via PayPal
• Cash on delivery (Personal pickup is available at the company's warehouse at Koper, Sermin 75e, during regular business hours: MON - FRI from 8:00 AM to 8:00 PM).

Any additional costs associated with the chosen payment method are displayed at the final step of checkout.

Delivery is free of charge only on orders with total value over 100,00 EUR.

Once payment has been received through the selected payment method, the company will forward the order to its delivery partners as soon as possible, as specified in the "Delivery" section of these General Terms and Conditions.

For the "cash on delivery" option, the company will contact the buyer via the provided email address (or, in exceptional cases, via the provided phone number) to confirm the delivery location and time and inform the buyer whether payment can be made in cash, by card, or via a UPN payment slip.

If cash on delivery is available as a payment option and the buyer selects it at checkout, the company reserves the right to claim damages under civil law regulations if the buyer fails to collect the package (or repeatedly fails to collect multiple packages linked to the same buyer).

The company issues an invoice to the consumer for the sold goods, provided services, or delivered digital content in the form of a physical document included in the ordered package or as a PDF document sent to the buyer’s email address.

The company issues the invoice free of charge, regardless of its format or method of delivery.

The invoice includes a breakdown of the price by items, any applicable VAT amount (if relevant), and a specification of all other costs associated with the purchase.

The company allows the buyer to verify the correctness of the charged amount based on the agreed characteristics and quantity of the purchased goods, provided services, or delivered digital content.

The buyer is required to check the accuracy of the provided information before placing an order.

The buyer may contact the company regarding corrections to an already issued invoice via the company’s official email address listed at the beginning of these General Terms and Conditions.

The company reserves the right to reject later objections regarding the accuracy of issued invoices if the errors result from the buyer’s actions or omissions.

The company collaborates with various delivery partners, which it selects at its own discretion.

The company and its delivery partners deliver products within the territory of the Republic of Slovenia (and exceptionally, to other countries if explicitly stated at the final step of checkout at the time of purchase).

Available delivery options and costs are displayed to the buyer for selection at the final step of checkout.

If the buyer chooses a faster delivery option than the company’s standard delivery service (which will be marked either as "express delivery" or indicated by an earlier delivery date compared to another available option), the buyer will, in the event of withdrawing from the contract within 14 days without stating a reason, be refunded only the amount corresponding to the standard delivery option (i.e., the lowest-cost delivery option offered by the company), as detailed in the section "Right of Withdrawal Within 14 Days Without Stating a Reason" in these General Terms and Conditions.

Personal pickup is available at the company’s warehouse at Koper, Sermin 75e, during regular business hours: MON - FRI from 8:00 AM to 8:00 PM.

Estimated delivery times:

Slovenia: 1-3 business days, depending on delivery service conditions.

Other EU countries: 2-5 business days, depending on delivery service conditions.

Non-EU countries: The package will be dispatched from our warehouse within 2-3 business days. The final delivery time depends on the delivery services in the respective country.

The company reserves the right to extend the estimated delivery time by up to 10 business days and is not liable for any damage incurred by the buyer or a third party due to delays caused by the delivery partner exceeding the estimated delivery time or due to unforeseen circumstances beyond the company's control (e.g., natural disasters).

The delivery cost is specified for each delivery method at the final step of checkout. The selected delivery cost is added to the total purchase price. The delivery cost is always available at the final step of checkout.

Unless otherwise stated at checkout, the delivery cost is:

4.25 EUR for deliveries within the Republic of Slovenia

5.99 EUR for deliveries within the EU

We use CartFox for sending electronic messages to individuals (SMS, instant
messaging applications, e-mails). The CartFox Privacy Policy and the information about
the CartFox provider are available here.

Promotional codes, discount codes, and vouchers (gift cards) can be used by entering the code in the appropriate field during the relevant checkout step, as detailed in the section "Purchase Process in the Online Store (Technical Procedures for Contract Conclusion)."

Discounts and other benefits affecting product prices, including discounts on specifically marked products (as stated in the section "Special Product Labels"), cannot be combined.

Promotional codes, discount codes, and vouchers cannot be combined with individual product discounts; however, only one such code or voucher can be applied per product.

Promotional codes, discount codes, and vouchers cannot be exchanged for cash or any other form of benefit.

New Products: The label "New" or "Novo" indicates a newly added product that was not previously available for purchase. This label remains on the product for a minimum of 14 days and a maximum of 2 months.

High-Demand Products: The label "Hot" or "Vroče" is assigned to products with a higher-than-usual purchase volume compared to similar products in the online store.

Discounts: The labels "Sale," "Discount," "Promotion," "-XYZ %," or a crossed-out price indicate that the product has been significantly reduced in price compared to its previous price. The percentage or amount of the discount is displayed alongside the product. The lowest price of the product within the last 30 days before the discount is always shown. Discounts are updated based on stock levels and demand. If a discounted product sells out, the "Discount" label is removed, and the product is marked as "Out of Stock."

Out-of-Stock Products: The labels "Out of Stock" or "Currently Unavailable" indicate that the product is not currently available in the online store and cannot be restocked within the expected delivery timeframe.

Right to Withdraw from the Contract Within 14 Days Without Stating a Reason

A customer who qualifies as a consumer has the right, in connection with purchases on the online store, to notify the company within 14 days that they are withdrawing from the contract without the need to state a reason for their decision.

The customer may withdraw from the contract by submitting a clear declaration to the company, which explicitly states their intention to withdraw from the contract.

By exercising the right to withdraw from the contract, both the company's and the customer's obligations regarding contract fulfillment or contract formation cease, provided that the customer was the one who made the offer for the contract.

When is Withdrawal from the Contract Within 14 Days Without Stating a Reason Not Possible?

Despite the above, under Article 135 of the Consumer Protection Act, withdrawal from the contract is not possible in certain cases (e.g., when purchasing goods that are made to the consumer's precise specifications and tailored to their personal needs, purchasing perishable goods or goods with a short shelf life, purchasing sealed audio or video recordings and computer programs if the consumer has unsealed them upon delivery, or purchasing sealed goods that are not suitable for return due to health or hygiene reasons if the consumer has unsealed them after delivery, etc.).

When is Withdrawal from the Contract Still Possible and How to Execute It?

Notwithstanding the above, in all other cases, any customer (provided that they qualify as a consumer) may withdraw from the contract (i.e., the purchase) within 14 days without the need to state a reason, by notifying the company within this period of their intention to withdraw.

It is considered that the customer has submitted their withdrawal declaration on time if it was communicated to the company within the withdrawal period (i.e., within 14 days from receiving the goods or placing the order for the service).

The customer bears the burden of proof regarding the exercise of their right to withdraw from the contract within 14 days.

Upon receiving the withdrawal notification, the company will immediately notify the customer of this on a durable medium.

When Does the 14-Day Withdrawal Period Start?

The 14-day withdrawal period starts from the day when:

The customer or a third party designated by the customer, who is not the carrier, acquires physical possession of the goods;

The customer or a third party designated by the customer, who is not the carrier, acquires physical possession of the last item if the order consists of multiple items purchased in a single order;

The customer or a third party designated by the customer, who is not the carrier, acquires physical possession of the last shipment or item if the goods are delivered in multiple shipments or parts;

The customer or a third party designated by the customer, who is not the carrier, acquires physical possession of the first item if the goods are delivered regularly over a specified period.

The above also applies to digital content delivered on a physical medium.

For service contracts or contracts for the supply of digital content that is not delivered on a physical medium, the withdrawal period starts on the day the contract is concluded (i.e., the date of purchase).

How to Notify the Company of Withdrawal via Email?

The customer may withdraw from the contract by sending a clear declaration to the company's email address (provided at the beginning of these General Terms and Conditions), explicitly stating their intention to withdraw.

It is also recommended that the customer includes in the notification:

The specific goods or services related to the withdrawal, or a reference to the order number or order confirmation received via email;

The date of receipt of the goods.

How to Notify the Company of Withdrawal Using a Form?

The consumer may also submit a withdrawal notification to the company using a withdrawal form available [here].

The form can be sent to the company either by mail to the address listed in the form or by emailing a scanned version of the completed form to the company's email address (also listed in the form).

Alternatively, the customer may use the following withdrawal form by copying it onto paper and sending it by mail to the company's address (or copying it into an email and sending it electronically):

AMKG GROUP, trgovina in storitve, d.o.o.

Koper, Dolinska cesta 60

6000 Koper - Capodistria

I hereby inform you that I am withdrawing from the contract for the sale of the following goods: [Specify the purchased goods].

The goods were ordered on: [Date] and received on: [Date].

Customer's Name: *

Customer's Address: *

Customer's Signature: * (only if submitting a paper form)

Date: *

Allowed Examination and Use of Goods Before Withdrawal

The customer must return the goods in an undamaged condition and unchanged quantity, except if the goods are destroyed, spoiled, lost, or their quantity has decreased due to circumstances beyond the customer's control.

The customer may not freely use the goods before withdrawal. They may examine and test the goods only to the extent necessary to determine their nature, characteristics, and functionality (e.g., preserving all original documentation and instructions, keeping all protective packaging intact, ensuring that testing does not cause damage or make the goods dirty or otherwise unusable).

The customer is liable for any reduction in the value of the goods resulting from handling beyond what is necessary to determine their nature, characteristics, and functionality. Liability may extend up to the full regular retail price of the goods or service on the day of purchase.

The company may claim damages from the customer for any loss in value of the goods, as permitted under civil law regulations.

Return of Goods in Case of Withdrawal

If the customer has already received the goods and withdraws from the contract, they must return or hand over the goods to the company or a person authorized by the company to receive the goods, immediately or within 14 days of notifying the company of withdrawal, unless the company informs the customer that it will arrange for the goods to be collected.

If the company arranges for the collection of the goods, it will notify the customer via email, providing details of the authorized person and agreeing on a pickup date and location.

If the company does not notify the customer about collection, the customer must return the goods at their own expense (e.g., via mail).

The return is considered timely if the goods are sent before the 14-day return period expires.

The company does not accept shipments sent as cash on delivery.

Refund of Payments and Costs in Case of Withdrawal

In case of withdrawal, the company will refund all received payments to the customer immediately, or no later than 14 days after receiving the withdrawal notification, provided that the withdrawal conditions are met.

If the company disputes the validity of the withdrawal, it will notify the customer, who may file a complaint as outlined in the "Complaint Handling" section of these General Terms.

Refunds will be made using the same payment method used by the customer, unless the customer explicitly agrees to an alternative method and does not incur any additional costs.

The company reserves the right to withhold the refund until the goods are returned or until the customer provides proof of having sent them back (e.g., a scanned receipt for postal shipment), unless the company has agreed to collect the goods.

If the contract was concluded outside business premises and the goods were delivered to the customer’s home at the time of contract formation, the company will bear the return costs if the goods cannot reasonably be returned by regular mail. The customer must inform the company of this within the withdrawal period.

If the customer withdraws from the contract after explicitly requesting early service performance, they must pay for the services proportionally up to the date of withdrawal.

The customer bears only the direct costs of returning the goods or digital content delivered on a physical medium.

The customer is not entitled to a refund of additional costs incurred if they opted for a more expensive delivery method than the standard one offered by the company.

Withdrawal from Contracts for Digital Content or Services

Withdrawal from contracts for digital content not delivered on a physical medium is not possible if:

The customer explicitly agreed to the early execution of the service during the withdrawal period,

The customer acknowledged that they would lose the right to withdraw,

The company provided a confirmation as required by law.

If the customer withdraws, they must stop using the digital content or service and may not share it with third parties.

Compliance of Goods and Goods with Digital Elements

In accordance with the Consumer Protection Act, the company supplies the customer with goods that meet the subjective requirements for the conformity of goods, the objective requirements for the conformity of goods, and the objective requirements for the conformity of goods with digital elements, where applicable, and is liable for any non-conformities present at the time of delivery.

Subjective Aspects of Goods Compliance

The consumer can assert claims against the company for non-compliant goods if the goods do not conform to the sales contract, as specified in Article 72 of the Consumer Protection Act (e.g., they do not match the description from the sales contract, are not suitable for the specific purpose required by the consumer, are not delivered with accessories and instructions, are not updated, etc.).

Objective Aspects of Goods Compliance

Goods must also meet objective compliance criteria as specified in Article 73 of the Consumer Protection Act (e.g., they must be suitable for the intended purposes for which goods of the same type are normally used, conform to the type, quality, or model advertised to the consumer, and be delivered with accessories, packaging, instructions, etc.).

Compliance of Goods with Digital Elements

Goods with digital elements are also considered non-compliant if the company fails to ensure that the consumer is informed about updates, including security updates necessary to maintain the conformity of goods with digital elements, and if these updates are not delivered within the following periods:

The period that the consumer can reasonably expect based on the type and purpose of the goods and digital elements, considering the circumstances and nature of the contract when the sales contract stipulates a one-time delivery of digital content or a digital service, or

Two years from the delivery of the goods with digital elements, when the sales contract stipulates the continuous supply of digital content or a digital service for a specific period, or

The period within which, according to the sales contract, the digital content or digital service must be provided when the contract stipulates the continuous supply of digital content or a digital service for a period longer than two years.

If the consumer fails to install updates provided in accordance with the previous paragraph within a reasonable time, the company is not liable for non-compliance resulting solely from the failure to perform the necessary update, provided that:

The company has informed the consumer about the availability of the update and the consequences of not installing it, and

The reason the consumer did not install or improperly installed the update was not due to inadequate installation instructions provided to the consumer.

Non-Compliance Due to Improper Installation

If installation is an integral part of the sales contract and is performed by or is the responsibility of the company, any non-compliance resulting from improper installation of the goods is considered non-compliance of the goods.

If the consumer improperly installs goods that they were required to install themselves due to inadequate installation instructions provided by the company or, in the case of goods with digital elements, by the company or the entity supplying the digital content or digital service, any non-compliance resulting from improper installation of the goods is considered non-compliance of the goods.

Deadline for Enforcing Warranty Claims for Non-Conformity of Goods or Goods with Digital Elements

A consumer may enforce their rights regarding non-conforming goods if they notify the company of the non-conformity within 2 months from the date they discovered it.

The right to enforce warranty claims regarding non-conforming goods (or goods with digital elements) expires 2 years from the date the consumer notifies the company of the non-conformity.

The company is liable for any non-conformity of the goods that exists at the time of delivery and that appears within 2 years from the delivery of the goods.

The previous paragraph, without prejudice to the first paragraph of Article 74 of the Consumer Protection Act, also applies to goods with digital elements.

In the case of goods with digital elements, where the sales contract provides for the continuous supply of digital content or digital services for a specified period, the company is responsible for any non-conformity of the digital content or digital service that arises or appears within two years from the delivery of the goods with digital elements.

If the sales contract provides for the continuous supply of digital content or digital services for a period longer than two years, the company is responsible for any non-conformity of the digital content or digital service that arises or appears during the period in which the digital content or digital service must be supplied according to the sales contract.

If the subject of the sales contract is second-hand goods, the company is liable for non-conformity that appears within 1 year from the delivery of the goods.

It is presumed that the non-conformity of the goods already existed at the time of delivery if it appears within one year of delivery, unless the company proves otherwise or if this presumption is incompatible with the nature of the goods or the nature of the non-conformity.

Notification of the Consumer to the Company Regarding the Enforcement of Warranty Claims

The consumer can notify the company of the non-conformity in person, in which case the company will issue a confirmation, or send the notification to the store or business unit where the goods were purchased, or report it to the company’s representative with whom the sales contract was concluded.

The company recommends that consumers submit non-conformity notifications in writing, either by physical mail or email, sent to the address or email address listed at the beginning of these Terms and Conditions.

The consumer must provide a detailed description of the alleged non-conformity in their notification.

It is recommended that the consumer also attach a receipt (e.g., in scanned form) issued by the company for the purchase of the item in question or other proof showing that the consumer purchased the product from the company (e.g., an email containing the order confirmation).

The company is not obliged to evaluate and process warranty claims from individuals who cannot prove that they purchased the non-conforming goods, service, or digital content/service from the company's online store.

It is also recommended that the notification include photographic evidence, video footage, or other material explaining the alleged non-conformity.

If necessary, the company or its partners may request that the consumer allow the non-conforming goods, service, or digital content/service to be inspected (e.g., by arranging shipment or pickup of the goods at the company's expense, through video consultation, or by another suitable means).

If the company does not agree that the goods are non-conforming (or does not agree that the consumer is entitled to enforce a warranty claim), the company will notify the consumer in writing within 8 days of receiving the consumer's warranty claim.

What Warranty Claims Are Available to Consumers in the Case of Non-Conforming Goods?

In the event of non-conforming goods, the consumer who has notified the company of the non-conformity is entitled, under the conditions and order of this section, to:

First: Request that the company restore the goods to conformity free of charge.

Then: Request a proportionate reduction in the purchase price or withdraw from the sales contract and request a refund.

The consumer may withhold payment of the remaining balance or part of the remaining balance until the company fulfills its obligations under this section. The consumer enforces this right by notifying the company of their decision, as detailed in the notification section above.

In any case, the consumer is also entitled to claim compensation from the company, particularly reimbursement for material costs, replacement parts, labor, transport, and shipping costs incurred due to enforcing a warranty claim for non-conforming goods.

The consumer may request that the company restore the goods to conformity within a reasonable period, not exceeding 30 days, free of charge and without significant inconvenience to the consumer, taking into account the nature of the goods and their intended use.

The deadline from the previous paragraph may be extended to the shortest possible time required to complete the repair or replacement, but not by more than 15 days. The extension period takes into account the nature and complexity of the goods, the severity of the non-conformity, and the effort required to complete the repair or replacement. The company will inform the consumer of the extension period and the reasons for it before the initial deadline expires (usually via email to the address from which the consumer notified the company of the non-conformity).

Restoring the goods to conformity is considered free of charge if the company also covers the necessary costs incurred in doing so, including shipping, transport, labor, or material costs.

When Can the Consumer Not Choose Repair or Replacement of Non-Conforming Goods?

To restore conformity, the consumer may choose between repairing the goods and replacing them with new, defect-free goods, unless:

The selected warranty claim is impossible to fulfill, or

The selected warranty claim imposes disproportionate costs on the company compared to an alternative warranty claim, considering all circumstances (e.g., the value the goods would have had if they were not non-conforming, the significance of the non-conformity, and the feasibility of providing the consumer with another warranty claim without significant inconvenience).

The company may reject the consumer’s warranty claim for restoring conformity if repair and replacement are both impossible or if fulfilling them would cause disproportionate costs, considering all circumstances.

If restoring conformity requires the repair or replacement of goods, the consumer must make the goods available to the company as detailed in the notification section above. If replacement is necessary, the company will take back the replaced goods at its own expense.

If the goods were installed before the non-conformity became apparent, the obligation to repair or replace them includes removing the defective goods and installing the repaired or replacement goods or covering the costs of such removal and new installation.

The consumer does not have to pay for the normal use of the replaced goods before the replacement.

Reduction of the Purchase Price and Withdrawal from the Sales Contract in the Case of Non-Conforming Goods

The consumer may request a proportionate reduction in the purchase price or withdraw from the sales contract in any of the following cases:

The company has not repaired or replaced the goods or has not completed the repair or replacement in accordance with the Consumer Protection Act, or has rejected the consumer's warranty claim.

The non-conformity persists despite the company's attempt to restore conformity.

The non-conformity is so severe that it justifies an immediate proportionate reduction in the purchase price or withdrawal from the contract.

The company has stated, or it is obvious from the circumstances, that it will not restore the conformity of the goods within a reasonable time or without significant inconvenience to the consumer.

Regardless of the above, the consumer may withdraw from the contract and request a full refund if the non-conformity appears within 30 days of the delivery of the goods.

If the consumer requests a proportionate reduction in the purchase price, the reduction is proportional to the decrease in the value of the goods compared to the value they would have had if they were conforming.

The consumer enforces the right to withdraw from the sales contract by notifying the company of their decision, as described in the notification section above.

If the non-conformity affects only part of the goods delivered under the sales contract, the consumer may withdraw from the contract concerning the affected goods and any related goods if it is unreasonable to expect the consumer to keep only the conforming goods.

If the consumer withdraws from the contract due to non-conformity, they must return the goods to the company at the company’s expense.

The consumer cannot withdraw from the sales contract if the non-conformity is minor. The burden of proof that the non-conformity is minor lies with the company.

Refund Period for the Purchase Price or Part of It

When the consumer withdraws from the sales contract, the company must refund the purchase price immediately, but no later than 8 days after receiving the returned goods or proof that the consumer has sent them back.

If the consumer requests a proportionate reduction in the purchase price, the company must refund the appropriate amount within 8 days of receiving the request.

The section of the General Terms and Conditions governs the purchase and delivery or access to digital content or services offered in the online store.

The provisions of this section, in accordance with the Consumer Protection Act, do not apply to digital content or digital services from the online store’s offer that are included in goods with digital elements or are interconnected with them and are provided with the goods in accordance with the sales contract for those goods, regardless of whether such digital content or digital service is supplied by the company or a third party.

In all such cases, the provisions of the Consumer Protection Act and the relevant sections of these General Terms and Conditions, which regulate the compliance of goods with digital elements and other aspects of the purchase or liability related to the purchase of physical goods or goods with digital elements, shall apply.

Conclusion of the Contract for the Purchase of Digital Content or Services

If digital content or digital services are available for purchase in the online store at the time of purchase, the customer can purchase them as described in detail in the section "Process of Purchase in the Online Store and Technical Procedures for Contract Conclusion." In doing so, in accordance with the provisions of these General Terms and Conditions and to the extent or according to the specification stated in the description of each purchased digital content or service, a contract is concluded between the customer and the company for the supply of digital content or digital service.

Under this contract, the company provides the consumer with the specified digital content or digital service against payment, as defined in the description of the respective digital content or service, or as further described below.

According to the Consumer Protection Act, a contract for the supply of digital content or digital services also includes:

A contract in which the customer agrees to provide personal data to the company unless the company processes the personal data solely for the purpose of supplying the digital content or digital service in accordance with the applicable law or to fulfill legal obligations that apply to it, and the company does not process this data for any other purpose.

A contract in which the digital content or digital service is developed according to the consumer’s instructions.

A contract for the purchase of physical data carriers that serve exclusively as carriers of digital content (e.g., purchasing a CD for installing software, etc.).

A contract concluded by making a purchase or placing an order through the online store or its dedicated subpages (e.g., by entering an email address for the purpose of receiving digital content or a service free of charge), in which case this type of contract is also governed by the section of these General Terms and Conditions.

Functionalities and Technical Protection Measures of Digital Content, Services, or Goods with Digital Elements

The functionalities and any technical protections of digital content, services, or goods with digital elements are always specified in the description of the digital content, service, or goods with digital elements in the online store.

The company may include links to other websites, video content, or graphic presentations in the descriptions to provide this information. The company reserves the right to include only those details that are expected or necessary for proper use, installation, and consumer awareness regarding each digital content, service, or goods with digital elements, due to technical limitations or other objective reasons.

In case of any uncertainties or incomplete information, consumers are encouraged to contact the company via the email address provided at the beginning of this document before placing an order.

Delivery of Digital Content or Services

After a successful purchase (and fulfilling any additional conditions that may be stated in the description of the digital content or service regarding possible restrictions on accessing content on a dedicated section of the online store, if such restrictions are specified in the description of the digital content or service or elsewhere in these General Terms and Conditions), the company will, without undue delay:

Either send the digital content or service in the format specified in the offer description of the online store to the customer’s email address (or within the dedicated section of the online store if stated in the digital content or service description) or provide appropriate means to access or download the digital content (e.g., instructions and access details for downloading digital content or service or accessing content on a dedicated section of the online store), ensuring that it is available to the customer or accessible on the physical or virtual platform chosen by the customer.

Or ensure that the digital service is accessible to the customer or is available on the physical or virtual platform selected by the consumer.

The means for access or downloading digital content or services or the physical or virtual platform for accessing digital content or services shall be those specified in the description of the relevant digital content or service (e.g., "Available for download," "CD," "DVD," "Online streaming") or as commonly expected by an average consumer in connection with the respective type of digital content or service.

If a different method of delivery for digital content or services is specified, it will always be mentioned in the description of the respective digital content or service in the online store offer or these General Terms and Conditions.

If delivery in the specified form is not possible at the time of purchase due to technical or other objective reasons, the company will attempt to repeat the delivery as soon as possible or will arrange for an alternative suitable delivery method in agreement with the customer. If the delivery time constitutes a crucial element of the contract for the customer and delivery is delayed, the customer may withdraw from the contract in accordance with the relevant provisions of these General Terms and Conditions, which regulate the procedures in case of non-compliance of goods, digital content, services, or goods with digital elements.

Access to Digital Content or Services and Allowed Serious Service Interruptions

If part of the online store’s offer includes the purchase or supply of digital content or services that are available to the consumer only within a dedicated section of the online store after purchase, using and accessing such digital content or services may be subject to a subscription fee or other conditions for use and access to such streaming content or accessing the dedicated section of the online store, as will always be stated in advance in the description of such digital content or services or these General Terms and Conditions.

In the event of a serious service outage that affects access to purchased digital content or services within the dedicated section of the online store or causes serious disruptions in accessing purchased digital content (i.e., the operation of the dedicated section of the online store), the company will offer affected customers compensation in the form of a refund or proportional reimbursement of the monthly subscription fee corresponding to the severity of the outage.

In case of any uncertainties or incomplete information regarding access to digital content or services, consumers are encouraged to contact the company via the email address provided at the beginning of this document before placing an order.

Information on Compatibility and Interoperability of Digital Content or Services

The compatibility and interoperability of digital content or services depend on the specific digital content or service and may be specified in the description of the respective digital content or service.

If a description of a particular digital content or service does not include specific information about compatibility or interoperability, it is assumed that the digital content or service is compatible or interoperable only with hardware or software that is commonly used with such digital content or service (e.g., hardware and software or network connections expected by an average consumer to support transfer, reading, use, and other expected interactions with the digital content or service, such as CD/DVD players, USB ports, programs or plugins for opening Word or .pdf files, plugins or software for streaming MP4 or AVI video files, video codecs such as H.264, DivX, and Xvid, and hardware and software for playing audio formats such as .mp3 or .wav).

Unless otherwise stated in the description of a particular digital service or content in the online store’s offer, digital content and services are generally compatible and interoperable with Microsoft and MacOS operating systems, as well as other environments that support the execution, opening, reading, or playing of the respective type of digital content or service (e.g., Android and iOS for digital content or services designed for use or access on mobile devices), provided that adapted mobile versions of such programs support the relevant format of digital content or service.

If digital content or services have special requirements regarding execution, access, or usage, these conditions will be specified in the description of the relevant digital content or service in the online store offer at the time of purchase or within the dedicated section of the online store.

For any uncertainties or incomplete information, consumers are encouraged to contact the company via the email address provided at the beginning of this document before placing an order.

In accordance with the Consumer Protection Act, the company delivers compliant digital content or digital service to the customer.

Subjective Aspects of Digital Content Compliance

Digital content or a digital service is not compliant with the contract for the supply of digital content or digital service, as specified in Article 110 of the Consumer Protection Act (e.g., it does not match the description, type, quantity, and quality and lacks functionality, compatibility, interoperability, and other features stated in the contract for the supply of digital content or digital service, etc.).

Objective Aspects of Digital Content or Digital Service Compliance

Digital content or a digital service is also not compliant when it does not serve the purposes for which digital content or a digital service of the same type is normally used, as stated in Article 111 of the Consumer Protection Act (e.g., it is not delivered with all accessories and instructions that the consumer can reasonably expect to receive when appropriate, etc.).

Non-Compliance of Digital Content or Digital Service Updates

Updates to digital content or services are non-compliant if the company fails to ensure that the consumer is informed about updates, including security updates necessary to maintain the compliance of digital content or digital service with the contract for the supply of digital content or digital service. The company ensures that updates from the previous paragraph are delivered or made available to the consumer within the period:

in which, according to the contract for the supply of digital content or digital service, the digital content or digital service must be delivered, when the contract stipulates continuous delivery of digital content or digital service for a specific period, or

that the consumer can reasonably expect based on the type and purpose of the digital content or digital service, taking into account the circumstances and nature of the contract for the supply of digital content or digital service, when the contract stipulates a one-time delivery of digital content or digital service or a series of separate deliveries of digital content or digital service.

Non-Compliance Due to Improper Integration of Digital Content or Digital Service

Any non-compliance of digital content or a digital service that arises due to improper integration of the digital content or digital service into the consumer’s digital environment is considered non-compliance of digital content or digital service if:

the digital content or digital service was integrated by the company or under the company's responsibility, or

it was intended that the digital content or digital service would be integrated by the consumer, but improper integration occurred due to inadequate integration instructions provided by the company.

The consumer, in case of non-compliance of digital content or digital service, under the conditions set out in this section, may:

● request the restoration of compliance of the digital content or digital service,

● request a proportionate reduction of the purchase price, or

● withdraw from the contract for the supply of digital content or digital service.

The consumer also has the right to claim compensation from the company, especially if the delivered digital content or digital service causes damage to hardware or other digital content or digital service owned by the consumer, and the damage is not a result of the consumer’s actions or omissions. The consumer claims compensation in accordance with the general rules on liability for damages.

The consumer may withhold payment of the remaining part of the purchase price or part of the remaining amount until the company fulfills its obligations under Chapter IV of the Consumer Protection Act – Warranty Claims in Case of Non-Compliance. The consumer exercises this right with a statement informing the company of their decision (e.g., as provided in the section of these General Terms regarding notification of the existence of a material defect in regular goods).

The consumer’s rights under the first paragraph of this section expire two days from the date the consumer notified the company of the non-compliance of the digital content or digital service.

Restoration of Compliance

The consumer may request the restoration of compliance of the digital content or digital service unless this is impossible or would cause disproportionate costs to the company, taking into account all circumstances of the case, including:

● the value the digital content or digital service would have if it were compliant, and

● the significance of the non-compliance.

The company restores compliance of the digital content or digital service in accordance with the previous paragraph within a reasonable time from the moment the consumer informed the company of the non-compliance, free of charge and without significant inconvenience to the consumer, considering the type of digital content or digital service and the purpose for which the consumer needed the digital content or digital service.

Reduction of the Purchase Price or Withdrawal from the Contract for the Supply of Digital Content or Digital Service

The consumer may request a proportionate reduction of the purchase price in accordance with the second and third paragraphs of Article 83 of the Consumer Protection Act when digital content or a digital service is supplied for a price or may withdraw from the contract for the supply of digital content or a digital service in accordance with the fourth paragraph of the mentioned article in any of the following cases:

● restoration of compliance of the digital content or digital service is impossible or disproportionate under the first paragraph of the previous article,

● the company has not restored the compliance of the digital content or digital service in accordance with the second paragraph of the previous article,

● the digital content or digital service remains non-compliant despite the company’s attempt to restore compliance,

● the nature of the non-compliance of the digital content or digital service is so severe that it justifies an immediate proportionate reduction of the purchase price or withdrawal from the contract for the supply of digital content or digital service, or

● the company has declared or it is evident from the circumstances that it will not restore compliance of the digital content or digital service within a reasonable time or without significant inconvenience to the consumer.

The amount of the proportionate reduction of the purchase price corresponds to the decrease in the value of the digital content or digital service supplied to the consumer compared to the value it would have had if it were compliant.

If the contract for the supply of digital content or a digital service stipulates that digital content or a digital service is supplied for a specific period against payment of the purchase price, the purchase price is reduced for the period during which compliance of the digital content or digital service was not ensured.

Notwithstanding the first paragraph of Article 83 of the Consumer Protection Act, the consumer may withdraw from the contract for the supply of digital content or a digital service only if the non-compliance is not minor. The burden of proof regarding whether the non-compliance is minor lies with the company.

The consumer exercises the right to withdraw from the contract for the supply of digital content or a digital service with a statement informing the company of the withdrawal from the contract (e.g., as provided in the section of these General Terms regarding notification of the existence of a material defect in regular goods).

Refund of Payments

If the consumer withdraws from the contract for the supply of digital content or digital service, the company shall refund all payments made by the consumer in accordance with the contract for the supply of digital content or digital service.

Notwithstanding the previous paragraph, if the contract for the supply of digital content or digital service specifies that the digital content or digital service is provided against payment for a certain period and compliance of the digital content or digital service was ensured for some time before the withdrawal, the company shall refund only a proportionate part of the paid purchase price corresponding to the period during which compliance of the digital content or digital service was not ensured.

In the case described in the previous paragraph, the company shall also refund any portion of the purchase price that the consumer paid in advance for the remaining period of the contract for the supply of digital content or digital service if the consumer had not withdrawn from the contract.

Refund Deadlines and Methods

If the consumer exercises their right to request a proportionate reduction of the purchase price or to withdraw from the contract for the supply of digital content or digital service in accordance with Articles 120 or 122 of the Consumer Protection Act, the company shall refund the consumer's received payments without undue delay and no later than 14 days from the day the company was informed of the consumer’s decision to claim a proportionate reduction of the purchase price or to withdraw from the contract for the supply of digital content or digital service.

The company shall refund the received payments using the same payment method that the consumer used for payment, unless the consumer explicitly agrees to a different payment method and does not incur any costs as a result.

The company shall not charge the consumer any fees for refunding the received payments.

Use of Digital Content and Digital Service

After withdrawing from the contract for the supply of digital content or digital service, the company shall not use any content that is not personal data and that the consumer has provided or created while using the digital content or digital service supplied by the company, except as provided by Article 124 of the Consumer Protection Act.

In the event that the consumer withdraws from the contract for the supply of digital content or digital service, the company reserves the right, notwithstanding the second paragraph of Article 124 of the Consumer Protection Act and the previous paragraph, to prevent the consumer from any further use of the digital content or digital service, in particular by disabling the consumer’s access to the digital content or digital service or by deactivating the consumer’s user account.

Use of Digital Content or Digital Service and Return of Physical Data Carriers

After withdrawing from the contract for the supply of digital content or digital service, the consumer shall refrain from using the digital content or digital service and shall not make it available to third parties, for which they may be held civilly liable to the company.

If the digital content was supplied to the consumer on a physical data carrier, the consumer shall, upon the company's request and at the company's expense, return the physical data carrier to the company without undue delay.

The company shall submit the request for the return of the physical data carrier within 14 days from the date on which it was informed of the consumer’s decision to withdraw from the contract for the supply of digital content or digital service.

The consumer is not required to pay for the use of the digital content or digital service for the period before the withdrawal from the contract for the supply of digital content or digital service during which compliance of the digital content or digital service was not ensured.

Bundle Contracts and Withdrawal from Bundle Contracts

If the purchase includes a package where the company provides the consumer with both digital content or digital service and other services or goods (i.e., in the case of a bundle contract), the provisions of this section apply only to the elements of the bundle contract related to digital content or digital service.

If the consumer withdraws from a specific element of the bundle contract as described in the previous paragraph, they may also withdraw from other elements of the bundle contract if it is unreasonable to expect the consumer to retain the other elements of the bundle contract. If the consumer exercises the option to withdraw from other elements of the contract in accordance with the previous paragraph, they shall not be required to pay the company any termination fees, administrative fees, penalties, amounts of received benefits, or any other additional costs.

A consumer who received goods upon concluding a bundle contract and subsequently withdraws from the bundle contract in accordance with the previous paragraph may choose, before the contract period expires, to either:

● reimburse the company an amount corresponding to a proportionate part of the total value of the received goods and keep the goods, or

● return the goods to the company at their own expense in the same condition as delivered, in which case the company shall refund the purchase price.

The proportionate part of the total value of the received goods, as stated in the previous paragraph, shall not exceed the value determined at the time of concluding the bundle contract or the remaining portion of the monthly payments for the received goods until the end of the contract period, whichever amount is lower.

Warranty Rights for Consumers

With the warranty, the company or manufacturer (depending on who issued the warranty certificate in relation to the goods in question) commits as a guarantor to repair or replace the goods free of charge, refund part or all of the purchase price when the goods do not meet the specifications or have the properties stated in the warranty certificate or the corresponding advertisement available to the buyer at the time of purchase (i.e., contract conclusion) or before, as specified in the warranty certificate.

If the conditions in the warranty certificate are less favorable for the consumer than those stipulated in related advertisements, the warranty is binding under the conditions defined in the related advertisements unless the related advertisements were corrected before purchase in the same or a comparable manner as they were issued.

The warranty does not exclude consumer rights arising from mandatory conformity guarantees of goods.

The provisions of this section (and the provisions or rights of an individual warranty certificate) also apply to buyers who do not meet the definition of a consumer.

Issuance and Territorial Validity of the Warranty Certificate

Products offered in the online store have a warranty if it is explicitly stated in the warranty certificate or on the invoice provided to the buyer along with the product.

The manufacturer (or company) provides the consumer with a mandatory warranty, as further specified in the individual warranty certificate, which is provided with the goods for which legal or regulatory acts require a mandatory warranty issuance.

The manufacturer (or company) may, at its discretion, issue a voluntary (commercial) warranty for certain goods, as further specified in the individual warranty certificate, which may accompany goods for which warranty issuance is not mandatory.

For goods where a warranty is issued, the company will provide the consumer with a warranty certificate containing the guarantor's details as specified in Article 91 of the Consumer Protection Act at the latest upon delivery of the goods.

The issued warranty is always valid exclusively within the territory of the Republic of Slovenia unless otherwise stated in the warranty certificate.

Servicing, Provision of Spare Parts, Repairs, and Maintenance of Goods

The manufacturer ensures paid repair, maintenance of goods, spare parts, and accessories for at least three years after the warranty period has expired, either by performing the service itself or through a contractor with whom a service contract has been concluded.

For goods where warranty issuance is mandatory, the company informs buyers that if not otherwise stated in the warranty certificate (e.g., if there are no authorized service providers covering the territory of Slovenia or those offering paid repairs, maintenance, spare parts, and accessories), buyers should contact the company via the consumer communication email provided at the beginning of these General Terms and Conditions.

Consumer Warranty Rights

If goods with a mandatory warranty do not meet the specifications or lack the properties stated in the warranty certificate or advertisement, the consumer may first request that the defects be corrected. If the defects are not corrected within 30 days from the date the manufacturer or authorized service provider received the consumer’s repair request, the manufacturer must replace the goods free of charge with identical, new, and faultless goods.

The deadline in the previous paragraph may be extended for the shortest time necessary to complete the repair or replacement, but by no more than 15 days. When determining the extended deadline, the nature and complexity of the goods, the nature and severity of the defect, and the effort required to complete the repair or replacement are taken into account. The manufacturer must inform the consumer of the number of days for the extension and the reasons for the extension before the initial deadline expires.

If the manufacturer fails to repair or replace the goods with a new one within the deadlines mentioned above, the consumer may request a full refund from the manufacturer or demand a proportionate reduction in the purchase price.

If the consumer requests a proportionate reduction in the purchase price, the reduction is proportional to the decrease in the value of the received goods compared to the value the goods would have had if they were in conformity.

Regardless of the previous paragraphs, the consumer may request a refund of the paid amount from the manufacturer if the defect occurs within less than 30 days from the delivery of the goods.

For replaced goods or essential parts of goods replaced with new ones, the manufacturer issues a new warranty certificate.

The manufacturer or authorized service provider may provide the consumer with a temporary replacement product free of charge during the repair period for goods under a mandatory warranty.

If the manufacturer does not provide the consumer with a temporary replacement product, the consumer is entitled to claim damages suffered due to the inability to use the goods from the time the repair or replacement was requested until completion.

The manufacturer covers the costs of materials, spare parts, labor, transportation, and shipping incurred in repairing defects or replacing the product with a new one.

The buyer must submit a written request within the warranty period and under the warranty conditions to the guarantor or an authorized service provider to request the rectification of defects. In doing so, the buyer must present the product along with the warranty and service certificate and a copy of the receipt.

The buyer is not responsible for any costs related to the rectification of defects or the replacement of the product.

To expedite and streamline the warranty process, the buyer may send the product directly to the nearest authorized service center. Alternatively, the buyer can send a written claim with a detailed description of the defect and the product to the company, either electronically via the company's email address for consumer communication (provided at the beginning of these General Terms and Conditions) or by regular mail sent to the company's official address, which is also provided at the beginning of these General Terms and Conditions.

If the company determines that the defect in the product is due to improper handling by the buyer, rendering the warranty claim unjustified, the product will be returned to the buyer with a written notice at the buyer’s expense.

The consumer rights that may be exercised under the warranty certificate expire two years after the date the rights were exercised.

Questions regarding which products are covered by the warranty and how the buyer can exercise the warranty can be directed to the company via its email address for consumer communication, which is provided at the beginning of these General Terms and Conditions.

The company has an established system for handling complaints related to goods, services, and digital content or services offered in the online store, as well as purchases made through the online store. In case of any complaints, visitors or customers can contact the company via the email address provided at the beginning of these General Terms and Conditions.

The company will inform the complainant via email within a reasonable time that their complaint has been received and will provide its decision regarding the complaint within 15 business days in the same manner. This will conclude the complaint process with the company.

The company will make every effort to resolve any disputes amicably. If an amicable resolution is not reached, the exclusive jurisdiction for resolving all disputes between the company and the user or customer lies with the competent court in the location where the company has its registered office (or the nearest location where a competent court exists).

These General Terms and all disputes between the company and the visitor or customer shall be governed and interpreted in accordance with Slovenian substantive and procedural law.

For all relationships, rights, and obligations not regulated by these General Terms, the applicable provisions of the Obligations Code, the Electronic Commerce Act, the Personal Data Protection Act, and the Consumer Protection Act shall apply accordingly.

In accordance with regulations, the company does not recognize any provider of out-of-court consumer dispute resolution as competent for resolving consumer disputes that the buyer may initiate in accordance with the Act on Out-of-Court Consumer Dispute Resolution concerning products purchased in the online store.

The company operates an online store within the territory of the Republic of Slovenia, which falls within the European Economic Area. Consequently, it publishes an electronic link on its website to the Online Dispute Resolution (ODR) platform for consumer disputes. The platform is available to consumers at the following link:

● https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home2.show&lng=SL

The online store may not be used for any purpose other than the following private and non-commercial purposes: (i) viewing the online store and its products and content; (ii) interacting with buttons, contact forms, and other aspects of the online store for making a purchase; (iii) sharing and posting a link to the online store; (iv) using any designated sections of the online store if the visitor meets the prescribed conditions (e.g., registering an account); (v) all other purposes logically related to the activity of the online store or the company and constituting a regular, secure, and expected use.

The company reserves the right to deny access to the online store to the visitor, previous buyer, or registered user if there are serious and valid reasons related to the suspicion of abuse, fraud, or the commission of a criminal act, or the threat of serious harm to the company or its partners, and to initiate legal proceedings against such individuals as per civil law.

The use of automated systems or software to extract data from the online store for commercial purposes (screen scraping) is strictly prohibited.

The company provides easy, direct, and simple access to its data (i.e., information about its business and headquarters, the valid email address for quick and efficient communication, its registration or tax number, information about registration in the register with the name of the register and registration number, and the fact that it is or is not required to pay value-added tax) at the bottom (i.e., in the footer) of the online store or at the beginning of these General Terms and Conditions. The company has not published the names of the competent state authority, chamber or other supervisory organization, professional chamber or association, professional title, and the country where it was awarded, nor the relevant professional rules of that country and how to access them, as, on the date of entry into force or the last amendment of these General Terms and Conditions, it does not require special permits for its activities nor does it engage in a profession or activity for which specific conditions or mandatory membership in chambers or similar associations are prescribed.

These terms and confitions are version 2.0 and are valid from 13.03.2025 and onwards

AMKG GROUP d.o.o.

These terms and confitions are version 2.0 and are valid from 13.03.2025 and onwards

AMKG GROUP d.o.o.